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Pure Maple Team is here to help

Providing great service to our customers is important to us and we aim to make things as easy as possible so, if you have a query or need help with an issue, please see our helpful Frequently Asked Questions section below.

My Account

Find out about registering with us, changing your details and requesting invoices.

Payment

Find out about payment methods, Gift Vouchers and payment issues.

Returns & Refunds

Find out about our returns policy, and how long your refund will take.

Delivery

Find out about our delivery services, how to track your order, and what to do if a problem arises.

If you have a general query that we haven’t been able to resolve using the FAQ section above. Please supply as much information as possible to help us help you.

Contact Form / Email

Available on Monday to Friday 9am to 5pm. Response times are usually same day but can be 24 to 48 hours when busy.

General enquiries can be sent via email to: maple@puremaple.co.uk.

You can find our other contact details including contact form and address on our Contact Us page.

“ Unlike many other syrup brands Pure Maple is free of colourings, artificial flavours and isn’t diluted with cane sugar or corn syrup. This means that our customers experience delicious, real maple syrup every time. ”

Check out over 100 mouth watering Pure Maple Syrup recipes…

Waffles served with maple syrup and blueberries and pure maple syrup bottle

Waffles Recipe

Porridge with maple, blueberry compote and yoghurt - Pure Maple

Porridge with Maple and Blueberry Compote Recipe

French Apple and Maple Tart Recipe

Pure Maple and Mustard Pulled Pork

View all recipes

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Pure Maple
Excellent
Pure Maple
4.7
Based on 22 reviews
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NORMAN GOODEN
NORMAN GOODEN
I have purchased Maple Syrup previously and will continue to at the very favourable prices offered because it is so delicious and healthy and there are selection of choices you can get.
jo dorey
jo dorey
Taste so good and amazing. Delivery was no problem quick and simple to order. Will be buying my maple from here now.
BRENDA BROWN
BRENDA BROWN
I am totally in love with the maple butter, maple syrup and maple cream biscuits. They are just perfect and very, very special .
Response from the owner: Thank you for your reply we are glad you enjoy our Maple Syrup and Cookies!
peter bays
peter bays
I purchased the maple biscuits, maple syrup and the maple spread. They are all fantastic!! The biscuits are a generous size. I have given a few of the packages as gifts and the recipients were very pleased as they were not the normal items you can purchase at the shops. The syrup was just perfect on pancakes! As for the spread I have stopped using butter on toast and just use the maple spread. It does not take too much. I can't remember where I saw the advertisement for the Pure Maple products but wish I had found it long ago. Great items, fast delivery and good value for money. I would highly recommend buying these products! Enjoy!!
Response from the owner: We are glad you enjoyed our Maple Products !
Kathleen Robinson
Kathleen Robinson
I have bought maple syrup from here so many times. It’s amazing. I was brought up in Canada so maple syrup is an absolute essential and this beats any of the maple syrups you can buy from the supermarkets. Service is great too 👍🏻
Andrew Young
Andrew Young
I've had all variations of the maple syrup and they are perfect in each way for cooking...or just drinking out of the bottle or more socially acceptable I suppose, putting on pancakes. The butter spread is great on brioche toast, but use sparingly as once it's gone you'll miss it.
Debby Jones
Debby Jones
I bought the granola plus the maple syrup on a 6 bags + free bottle of maple syrup - a great deal, making buying this amazingly pure product, from this independent company, more affordable for us. 👌 I've not tried the syrup yet but the the granola is delicious mixed in with my morning fruit and oat milk or yogurt! 😋 Highly recommended. (I'd love to see a plain variety without the dried fruit, please?!)
Chris Brown
Chris Brown
We regularly buy their good granola and maple syrup. Efficient company and rapid delivery.
Pilates Studio Owner
Pilates Studio Owner
The best maple syrup and maple butter .. no other words needed
Stewart Patterson
Stewart Patterson
Extremely efficient service and more than a pleasure to deal with this company.
Andrew Burford
Andrew Burford
I buy this maple syrup for my wife…..she’s pretty special!!
vera boyle
vera boyle
Love the biscuits, best I've ever tried! Best Birthday gift I've ever given myself! Thank you for providing me with a little bit of Canada in London, (UK). !!
Geoff Wilson
Geoff Wilson
Brilliant company - exceptional service.
Shaun White
Shaun White
Wonderfully run business and the products are top notch. Perfect for special occasions, gifts and Sunday breakfasts. Have known the owners for nearly five years - lovely to see the company grow.
Response from the owner: Thank you we are glad you like our products.
Glevum Owl
Glevum Owl
Met the lovely owners at their stall in Gloucester Quays Christmas market and was immediately impressed by their genuine enthusiasm for maple syrup.Ended up buying- a bottle of maple syrup; strong but smooth flavour that's way better than the grade 2 junk sold in supermarkets,- maple butter; perfect on crumpets,- maple fudge; no sugar with a delicious lingering taste. Makes a great sweetener in tea (without milk).We're preparing our next online order.Check out the recipes on the website too.
Lorenzo Bonari
Lorenzo Bonari
We bought a few of their products at the Christmas market I south bank. The gent was very polite and available, and the product is top notch. You can definitely taste the quality with this one, highly recommended!
Victoria Currell
Victoria Currell
It's so yummy. It has a really natural taste, I only need a little and it gives me my sweet fix.
Luan Toop
Luan Toop
Absolutely gorgeous products. I've tried the syrups, the butter and the vinegar and I'm hooked!
The Bates Family
The Bates Family
Delicious Authentic Pure maple syrup a fantastic alternative to processed sugar!
Darrell Irwin
Darrell Irwin
Having now tasted both the Butter and Syrup, Pure Maple deliver. What a product! A real alternative to sugar. Natural, clean and tasty. What more could you ask for?
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* / ¹ “FREE Delivery” or “FREE UK Delivery” = “FREE UK Mainland Delivery”, delivery to other parts of the UK such as Northern Ireland may incur additional costs seen at checkout.

Pure Maple

Suite 130, 3 Edgar Buildings, George Street, Bath, BA1 2FJ
Email: maple@puremaple.co.uk

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World Food Innovation Awards 1027 Winner, Great Taste 2016 Award Top 50 Foods, Great Taste Award Winner 2016

Google Rating
4.7
Based on 22 reviews
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